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Taiwan
This warranty policy applies only to Taiwan. For customers outside Taiwan, please contact the authorized dealer or distributor from whom the product was purchased.
ANACOMDA (MINPO CORPORATION) warrants that its products are free from defects in materials and workmanship under normal use and service for the applicable warranty period from the date of purchase.
Warranty periods may vary by product and are specified at the end of this document. If a product is found to be defective within the warranty period, MINPO will, at its sole discretion, repair or replace the defective product with an equivalent or higher-grade product.
Processing time for repair or replacement may vary depending on product condition, component availability, and service workflow.
United States
ANACOMDA (MINPO CORPORATION) warrants that its products are free from defects in materials and workmanship under normal use and service for the applicable warranty period from the date of purchase.
Warranty periods may vary by product and are specified at the end of this document. If a product is found to be defective within the warranty period, MINPO will, at its sole discretion, repair or replace the defective product with an equivalent or higher-grade product.
Processing time for repair or replacement may vary depending on product condition, component availability, and service workflow .
Other Countries
For customers in regions other than Taiwan and the United States, please contact the authorized dealer or distributor from whom the product was purchased for warranty service. |
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| This warranty does not cover damage or failure resulting from any of the following : |
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Improper installation, accident, misuse, abuse, negligence, or use outside the intended purpose of the product. |
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Natural disasters or force majeure events, including but not limited to fire, flood, earthquake, or lightning. |
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Electrical power issues, including but not limited to power surge, unstable power supply, or incorrect voltage. |
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Unauthorized disassembly, repair, modification, or alteration of the product. |
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Damage to, removal of, or tampering with product serial numbers, warranty labels, or authenticity stickers. |
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Physical damage to the product, including damage to or tampering with the product casing. |
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Products purchased from unauthorized resellers, distributors, or through secondary markets. |
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MINPO shall not be responsible for any loss of data stored on the product, regardless of cause. MINPO provides product testing and repair services only and does not offer data recovery or backup services. Customers are strongly advised to back up all data before submitting products for service. |
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MINPO shall not be liable for any damage, loss, or data loss occurring during shipping or transportation, regardless of cause, including but not limited to improper packaging. |
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To the maximum extent permitted by applicable law, MINPO shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, business interruption, loss of investment, or loss of goodwill arising from the use or inability to use MINPO products, or from the use of MINPO products in conjunction with other equipment. |
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The product is not intended for use in applications where product failure could result in personal injury, death, or significant property damage, including but not limited to medical devices, military equipment, aircraft, traffic control systems, disaster prevention systems, combustion control systems, or nuclear facilities. MINPO shall not be liable for any personal injury, death, or damages arising from such use. |
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The warranty terms set forth herein constitute the sole and entire agreement between you and MINPO, and supersede all prior or contemporaneous oral or written agreements. Except as expressly provided herein, MINPO makes no other warranties, whether express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. |
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If the maximum warranty duration or scope is limited by the laws of any country or region, MINPO will provide warranty services and technical support to the maximum extent permitted by applicable law. |
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In jurisdictions where the exclusion or limitation of implied warranties is not permitted, such implied warranties shall be limited in duration to the applicable express warranty period. |
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MINPO (ANACOMDA) reserves the right to modify or update these warranty terms at any time. Any changes will be effective upon publication on the official website, and no separate notice will be provided. |
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Solid-State Drives: All solid-state drive products have 3-5 years warranty or TBW warranty base on which occurs first. |
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Portable Hard Drives: All portable hard drive products have a 3-year warranty. |
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USB Flash Drives: All USB flash drive products have a lifetime warranty. |
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Memory Modules: All memory modules products have a lifetime warranty. |
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Note : Warranties cover only damages that occur on its own and is caused by non-human factors. Warranty services are honored from the date of original purchase, and provided during the warranty period.
Lifetime Warranty means that repair services will be provided for damages to the products that occur on its own within the lifetime of the products. |
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Taiwan Area
(For customers outside Taiwan, please contact the authorized dealer or distributor from whom the product was purchased for RMA service.)
If the product malfunctions, you may request repair through the following methods :
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Online RMA application is recommended. After submitting the request, our service team will contact you via email to arrange the repair process. |
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You may return the product to the original authorized dealer for repair or exchange service. |
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You may contact our customer service center for detailed repair instructions and support. |
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You may visit our service locations in person (please contact us in advance or submit an online RMA request prior to your visit). |
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SSD products may be exchanged at authorized quick replacement centers (other product categories are not eligible for on-site replacement services). |
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Free repair service is provided for products within the warranty period. |
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Customers must provide a valid proof of purchase issued by an authorized reseller when applying for RMA. If proof of purchase is unavailable, the warranty period will be determined based on the product’s manufacturing date. |
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Warranty will be void if the product’s serial number label, warranty sticker, or authenticity sticker is removed, damaged, or altered. |
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Replacement products (including new, refurbished, or functionally equivalent units) will continue the remaining warranty period from the original product’s purchase date. |
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United States
(For customers outside the United States, please contact the authorized dealer or distributor from whom the product was purchased for RMA service.)
If the product malfunctions, please contact us via email: service@minpo.com.tw. Our service team will respond and assist you with the RMA process.
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Free repair service is provided for products within the warranty period. |
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Customers must provide a valid proof of purchase issued by an authorized reseller when applying for RMA. If proof of purchase is unavailable, the warranty period will be determined based on the product’s manufacturing date. |
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Warranty will be void if the product’s serial number label, warranty sticker, or authenticity sticker is removed, damaged, or altered. |
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Replacement products (including new, refurbished, or functionally equivalent units) will continue the remaining warranty period from the original product’s purchase date. |
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(This application form is for Taiwan only. For customers in the United States, please contact us directly via email at service@minpo.com.tw. For other regions, please contact the authorized dealer or distributor from whom the product was purchased).
Dear customers :
If you experience any issues with your ANACOMDA product and require repair service, please complete the online RMA application form below.
After submitting your request, our service team will contact you via email to provide further instructions regarding the repair process.
(This service is available for Taiwan only. Customers outside Taiwan should contact their original authorized dealer or distributor for assistance).
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